High performance organizations depend on employees called Team Leaders, Lead Workers, or Group Leaders more than ever before. These individuals may have limited authority, but great responsibility for producing results and making the rubber meet the road? as far as productivity. High performance is achieved or not achieved by those they lead, so while the Team Leader may not have the power of management, they must possess the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. They also need to be able to improve the efficiency of their team through diagnosing problems and effectively training others.
This interactive two-day certification program will help ensure that your Team Leaders are well prepared to perform at a high level. Through group discussions, exercises, role-plays, and action planning, participants will develop the skills they need to succeed as a Team Leader, and better understand how to apply those skills to their specific workplace situations.